Shipping policy
Shipping Policy
We ship worldwide and aim to process and deliver all orders as quickly as possible.
Order Processing
Orders are processed within 1–4 business days after your order is successfully placed.
Processing time includes order verification, preparation, packaging, and dispatch.
Please note that weekends and public holidays are not considered business days.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
Estimated Shipping Time
After your order has been processed and dispatched, our estimated shipping time is:
Worldwide: approximately 9 business days
Please note that shipping times are estimates and may vary depending on the destination, local postal services, customs processing, carrier delays, public holidays, weather conditions, or other circumstances outside our reasonable control.
Processing time and shipping time are separate.
Estimated total timeframe: approximately 10–13 business days.
Order Tracking
Where tracking is available, you will receive your tracking information after your order has been dispatched.
Please allow some time for tracking information to update after receiving your shipping confirmation.
If you have any questions regarding your order or tracking information, please contact us at:
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at iberico.228@gmail.com
We will make reasonable efforts to update your information before the order is dispatched, but we cannot guarantee that changes can be made once processing or shipment has begun.
Nothing in this section limits any mandatory consumer rights under applicable law.
Delayed Orders
Occasionally, deliveries may take longer than the estimated timeframe due to circumstances such as customs processing, carrier disruptions, unusually high shipping volumes, public holidays, or other circumstances outside our reasonable control.
If your order is significantly delayed, please contact us at iberico.228@gmail.com so we can investigate the shipment.
Where applicable consumer law gives you specific rights because an order has not been delivered within an agreed or legally required timeframe, those rights remain unaffected.
Lost Packages
If your tracking information indicates a potential delivery problem or you believe your package has been lost in transit, please contact us at iberico.228@gmail.com
We will investigate the shipment with the relevant carrier and provide an appropriate solution in accordance with applicable consumer protection laws.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at iberico.228@gmail.com and provide your order number and reasonable evidence of the damage, such as photographs.
We will review the issue and provide an appropriate solution in accordance with applicable law.
Customs, Duties and Taxes
International orders may be subject to customs duties